Our customer commitments
In the field of hospitality
- We offer a warm and adapted welcome to the client.
- We limit the waiting time by making ourselves available and providing up-to-date information in the lobby.
- The opening hours are adapted all year round according to the number of tourists.
- We ensure the reservation of your accommodation during the opening hours of the Tourist Office.
In the field of information
- We offer reliable, clear and accurate information.
- The information is accessible and regularly updated.
- Our advice is personalized and invites you to discover our territory.
- We offer tourist maps of the city.
- Our brochures are available in English and French.
- Our documentation is freely downloadable from our website.
- We process your request for documentation immediately to ensure receipt within 48 hours.
- Outside opening hours, notice boards make the information accessible to visitors.
In the field of accessibility
- The Tourist Office is signposted on the main traffic routes of the city and has a large car park nearby.
- The reception hall is a clean, comfortable and warm place.
- Tables and chairs allow you to take a break or enjoy a Wi-Fi internet connection (30 minutes free).
- The Tourist Office and its surroundings have been fitted out to facilitate the reception of people with disabilities and has held the Tourisme & Handicap label since 2009.
