L'Community Tourist Office of Grand Poitiers wishes to develop and consolidate its quality approach. To do this, the entire team is mobilized on a daily basis to implement the various provisions relating to the Quality Tourism mark, according to the reference system set up by Offices de Tourisme de France.
The State has created the Quality Tourism brand to improve the quality of tourism services in France.
This brand selects and federates under the same symbol the quality approaches engaged for your satisfaction in the hotel industry, the tourist residences, the vacation villages, the camp-sites, the restaurants, the cafés and brasseries, the seasonal rental agencies, the tourist offices, the places of visit and the activities of full nature.
In order to constantly improve customer satisfaction, all staff members are committed to meeting 5 quality objectives:
The entire staff of the Tourist Office is aware of and applies the procedures put in place to ensure availability, friendliness and customer care.
The visitor is welcomed in a pleasant space, fitted out for his comfort, carefully maintained and regularly redesigned to be always welcoming.
Whether by mail, email, telephone or face to face, the customer's request is processed as quickly as possible. The same goes for responses to any complaints.
All the means are implemented to bring to the customer a complete, reliable and updated information answering precisely his request.
We are putting in place tools to collect customer opinions and complaints.