TOURISM QUALITY MARK
Quality of service
L'Community Tourist Office of Grand Poitiers wishes to develop and consolidate its quality approach. To do this, the entire team is mobilized on a daily basis to implement the various provisions relating to the Quality Tourism mark, according to the reference system set up by Offices de Tourisme de France.
Why a Qualité Tourisme™ brand?
The State has created the Quality Tourism brand to improve the quality of tourism services in France.
This brand selects and federates under the same symbol the quality approaches engaged for your satisfaction in the hotel industry, the tourist residences, the vacation villages, the camp-sites, the restaurants, the cafés and brasseries, the seasonal rental agencies, the tourist offices, the places of visit and the activities of full nature.
Our commitments
Our commitments to visitors
In order to constantly improve customer satisfaction, all staff members are committed to meeting 5 quality objectives:
- A warm and professional welcome:
The entire staff of the Tourist Office is aware of and applies the procedures put in place to ensure availability, friendliness and customer care.
- A pleasant environment:
The visitor is welcomed in a pleasant space, fitted out for his comfort, carefully maintained and regularly redesigned to be always welcoming.
- Limited waiting time:
Whether by mail, email, telephone or face to face, the customer's request is processed as quickly as possible. The same goes for responses to any complaints.
- Accurate, reliable and appropriate information:
All the means are implemented to bring to the customer a complete, reliable and updated information answering precisely his request.
- Listening to customers:
We are putting in place tools to collect customer opinions and complaints.
Our commitments to tourism partners
- Promote exchanges between professionals;
- Federate and coordinate the local network of tourism actors;
- Define promotion and communication axes and action plans;
- Promoting and communicating the destination in France and abroad through press relations, participation in trade shows, workshops, eductours;
- Sensitization of the socio-professionals to the Quality Tourism mark.
List of service providers with the Qualité Tourisme™ mark in Grand Poitiers
Address: 3 rue des Frères Lumière - 86000 POITIERS
Website : https://hotel-poitiers-beaulieu.brithotel.fr/
Contact: +33 5 49 61 38 75 // beaulieu@brithotel.fr
Address: Saint Cyr Leisure Park - 86130 BEAUMONT-SAINT-CYR
Website : https://www.campinglacdesaintcyr.com/
Contact: +33 5 49 62 57 22 // contact@campinglacdesaintcyr.com
Address: 1 avenue du Futuroscope - 86360 CHASSENEUIL-DU-POITOU
Website : https://hotel-alteora-site-du-futuroscope.com/
Contact: +33 5 49 49 09 10 // info@hotel-alteora.com
